Past and Upcoming Presentations
Applied Public Library Education Program
Library Customer Service: Essentials for Creating a Culture of Positive Customer Service
Presented annually to new library directors
2014-Present
Mid America Library Alliance
Library Customer Service: Essentials for Creating a Culture of Positive Customer Service
September 2021
Servant Leadership in Libraries
April 2022
Ambiguity Vs. Librarian
December 2022
North Central Kansas Library System
Ambiguity Vs. Librarian
September 2022
South Central Kansas Library System
Library Customer Service: Essentials for Creating a Culture of Positive Customer Service
October 2022
Northeast Kansas Library System
Servant Leadership in Libraries
October 2022